Shipping and return policy
- Our cookies are baked fresh to order. Please allow 1–4 business days for your order to be dispatched. Orders are shipped every Monday, Wednesday & Friday.
- As our cookies are perishable items, all sales are final. We do not accept returns, refunds, or exchanges once an order has been confirmed. Returns and exchanges are not accepted due to food safety and hygiene reasons.
- Customers are responsible for ensuring that all information provided at checkout is accurate and complete. We shall not be held liable for any delivery issues, delays, losses, or additional costs arising from incorrect or incomplete information.
- All cookies are carefully packed using protective materials to help ensure they arrive in the best possible condition.
- Once the order has been handed over to the courier, we are not liable for any damage, delays, or losses caused by factors beyond our control, including weather conditions, mishandling, compression, or transit impacts.
- As cookies are fragile items, minor breakage, crumbs, or slight dents may occur during transit and are considered normal.
- By placing an order, you acknowledge and accept all delivery-related risks.
- A confirmation email with tracking details via EasyParcel will be sent once your order has been processed. Kindly check your inbox. If you do not receive the email, please check your spam or junk folder.
- We reserve the right to decline or cancel any order at our discretion.
- If you receive an incorrect or missing item, please notify us within 24 hours of receiving your order and provide clear photo proof. Upon verification, we will review the issue and assist accordingly.
Thank you for choosing Egg Kitchen. We appreciate your trust. ❤️